Term of Use

Intro

• “1Kgram” refers to the services provided by the sellers on 1kgram.com

• The 1Kgram offered on 1kgram.com have a fixed price set by the seller

• In order to buy or sell on 1kgram.com, you need to be a registered member. 1kgram.com offers free registration

• Members are not allowed to accept or pay for the services by using any other method than ordering through 1kgram.com. You can order using the Purchase Now’ Button.

•  Buyers receive full rights for the work or service delivered, unless otherwise mentioned by the seller in the gig Description.

Sellers Basics

• Currently 1kgram.com collects a 20% service fee on all transactions.  The ratio will remain same in case of other higher amounts.

• The buyers pay 1kgram.com in advance while ordering any gig from a seller.

• Sellers receive the money once the order is complete.

• Sellers are free to withdraw their earnings to PayPal account as per the terms and conditions provided below.

• In case the order is cancelled (due to any reason), the paid amount is refunded to the buyer.

• Seller’s rating depends on a number of factors like the feedback provided from past buyers, number of orders cancelled and the number of late deliveries.

Handling Orders

• The seller is informed by a mail whenever a buyer orders his gig.

• Sellers have to meet the deadlines specified in their gig. If they fail to deliver on time the buyer has full right to cancel the order. It will also decrease the seller’s rating on 1kgram.com.

• The buyers and sellers are allowed to cancel an order on mutual cancelation. If this happens the rating of both the parties is not affected.

• Seller is allowed to cancel his order at any time. However, doing so will decrease his rating on 1kgram.com.

Staying Out of Trouble

• The user identities should not be revealed on 1kgram.coms by any means. Requesting or providing contact details like email or Skype usernames is not allowed on 1kgram.com

• Both buyers and sellers have to use the messaging system present on 1kgram.com for communicating with each other and exchanging files or other information.

• It is not allowed to post or send adult, abusive, copyright protected, spam, violent or any other illegal stuff on 1kgram.com. Doing so will result in permanent ban from 1kgram.com.

Work Delivery & Communications

• The sellers and buyers are required to scan all the transferred files for malwares or viruses. If any damage occurs due to site usage or transfer of files, it will not be the responsibility of 1kgram.com.

• The sellers have to deliver the final completed work using ‘Mark as Delivered’ tab (located in the My Sales Page).

• The buyer is allowed to respond in maximum 15 days after the order is delivered and submitted. If he/she fails to respond in 15 days, the order is automatically marked complete.

Withdrawing Revenues

• The sellers are required to have a valid PayPal account for withdrawing their revenues. The sellers must ensure that their PayPal account is not limited before withdrawing funds from 1kgram.com.

• You can add only one PayPal account to your 1kgram.com profile. This association is permanent and you can not change it in future.

• You can withdraw the revenue anytime once the order is marked as complete by the buyer.

• PayPal charges transfer fees of 2.9% of the total withdrawal sum + $0.30USD. You can save withdrawal fees by withdrawing $50 or more in one go.

• Once you have completed the withdrawal you cannot reverse the process. It is final and cannot be changed.

Buyers Basics

•  Ordering 1Kgram

• You can purchase 1Kgram using a Credit Card or PayPal.

• You can make orders only when the payment is confirmed

• Your identity is kept anonymous as a buyer. You are required not to request or provide contact details from sellers like their Email addresses, Skype/IM usernames or any other personal contact information.

• You cannot use any other payment method than that used by 1kgram.com’s

• You are not allowed to pay directly to the sellers PayPal account. If a seller asks you to do so, please report it to our support team.

• You are also requested not to file disputes or chargeback through PayPal or your bank. If you do so you account may get blocked.

• In case a problem arises, try to work it out with the seller. In case you need further help, you can contact our support team here.

• Order cancellations (if eligible) can be done by customer support on 1kgram.com only till 10 days from the date of completion of order. Thereafter the orders cannot be cancelled.

Shipping ( If feature is activated)

• Some of the services on 1kgram.com may require any good to be delivered physically (arts and crafts, collectable items etc). In such case, the sellers may add charges for shipping. The sellers are allowed to add shipping charges for local or international shipping depending on the place where the good is to be delivered.

Important

•  If a buyer buys a gig that require physical delivery of a product, the buyer must provide a valid shipping address. Thereafter it is the responsibility of the seller to make all the arrangements for shipping. 1kgram.com is not involved with the shipping of goods, tracking the order, quality of the item delivered or any other damage caused during shipping.

• Using tracking numbers avoids the chances of possible disputes related to shipping. We recommend the sellers to mention the tracking number while delivering their work.

General Terms

• If you are found violating 1kgram.com’s Terms of Service, your account may get permanently blocked.

• The sellers are allowed to withdraw their funds from blocked accounts only after a safety period of 45 to 90 days. The duration of the safety period depends on the reason of the block. The safety period is calculated from the day of last cleared payment received in their account and subject to 1kgram.com’s approval.

• The disputes on 1kgram.com should be resolved using 1kgram.com’s dispute resolution tools. You can also reach the customer support for any further assistance.

• 1kgram.com reserves the right to put an account on hold or even permanently ban accounts to misbehavior, cheating or any other illegal activity. Once the account gets blocked, the user cannot buy or sell on 1kgram.com any further.

• 1kgram.com may also modify its Terms of Service from time to time. If any changes are made to the Terms of service, it will be available at https://1kgram.com/term-of-use.

• You agree that if you are using 1kgram.com on or after the date when 1kgram.coms Terms of Service is change, 1kgram.com will consider your use as acceptance of the updated Terms of Service.

Disputes

• The sellers and buyers are advised to settle their disputes or conflicts among themselves. However, if they fail to resolve the dispute mutually, they can contact our support team here.

• 1kgram.com will refund payments for cancelled orders to the PayPal account of the buyer.

Ownership and Limitations

• Ownership and limitations: Unless clearly mentioned otherwise in description text of the gig, when the work is delivered, the buyer is provided all intellectual property rights, including but not limited to, copyrights for the work delivered from the seller and the seller waives any and all moral rights therein. For removal of doubt, in custom created work (such as art work, design work, report generation etc.), buyer is provided with full ownership of the work. The seller also agrees to provide all the copyright to the buyer. An exception is made in case a work-for-hire under the U.S. Copyright Act. Additionally, independent of the U.S. Copyright Act, the seller agrees that unless he indicated otherwise in the gig description, once the order is delivered the buyer gets ownership and rights over the services or work to the maximum extent possible under the laws.

• The sellers are also advised not to use the information obtained from buyer for any other purpose then completing the work provided by the buyer.

• When the seller offers a service on 1kgram.com, he is supposed to have the permission and right to sell or resell the services he is offering.

Feel free to contact us on https://1kgram.com/ in case you need any clarifications